End-to-End
Managed Services
Whether you want to outsource individual services, have entire projects managed, need reliable support, or efficient back-office services – as a Managed Service Provider, we’ve got your back. Holistic, customized to your needs, and with extensive experience in telecommunications, ITK, and critical infrastructure sectors.
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Why Managed Services with First Solutions?
More Flexibility
You don’t tie up operational resources and can respond quickly and agilely to new requirements.
More Security
Delegate responsibility, enhance security, and reduce business risk.
More Transparency
Clear live dashboards allow you to keep all key metrics in real-time.
More Know-how
Our comprehensive pool of experts offers you specialized knowledge at the highest level.
More Cost Security
Our managed services are billed per service package or unit price.
More Freedom
Invest internal resources and time into the tasks most important for your business.
got your
Back
SOLUTION
GROUP
LEVERAGE OUR MANAGEMENT FOR MAXIMUM OPERATIONAL SECURITY
Minimize downtime and maximize availability: with our service management, we proactively monitor your systems, identify issues early on, and ensure everything runs smoothly. Reliable, long-term, and with continuous improvement throughout the entire lifecycle.
Proactive Approach
We solve problems before they lead to failures.
Full Transparency
Through live dashboards and clear service level agreements.
24/7 Incident & Escalation Management:
Let us systematically and promptly resolve disruptions, supported by AI.
MAKE YOUR PROJECT OUR BUSINESS
Focus on what matters – we oversee and manage individual projects or your entire project portfolio. What applies here and benefits you: planning, control, implementation, monitoring, and integration all come from a central source. No interfaces, perfectly networked, and with the peace of mind that your projects are in safe hands.
Maximum Efficiency
Through centralized management across all project phases.
Efficient Communication
With customers, service providers, and stakeholders.
Highest Project Security
With live dashboards, risk analysis, and regular reviews.
SUPPORT YOUR ADMINISTRATIVE PROCESSES
Relieve your team and increase the efficiency of your operations: our back-office team monitors processes, creates precise incident reports, and ensures smooth ticket handling. Additionally, we manage your Bills of Materials (BOM), provide comprehensive commercial support, and make sure your customers are always satisfied.
Effective Escalation Management
We handle communication with your customers.
Maximum Transparency
Through continuous monitoring and regular reporting.
Commercial Support
We manage your bills of materials and optimize your administrative processes.
OUR MANAGED SERVICES ARE AS INDIVIDUAL AS YOUR BUSINESS
You can choose from various modular sub-services, tailor contracts, and billing models flexibly, and dynamically adapt your managed services.
GUARANTEED SECURITY
Our certifications in ITIL and Prince2 ensure that we work according to recognized methods to bring your projects to the finish line safely and efficiently.
ANY QUESTIONS? WE HAVE ANSWERS!
What are End-to-End Managed Services?
End-to-End Managed Services cover the complete management of IT services and projects, from planning and implementation to ongoing operations. We handle all aspects so you can focus on your core business.
What benefits do Managed Services offer?
Managed services provide more flexibility, increased security through certified processes, comprehensive transparency thanks to real-time dashboards, and the ability to use your resources more efficiently.
How does digital transformation affect your business?
Depending on the areas addressed, the benefits vary. Digital technologies generally enhance efficiency by optimizing business processes, increasing employee productivity, and improving customer satisfaction.
How does First Solutions help minimize risks?
Through comprehensive risk analysis, continuous monitoring, and proactive incident management, we help identify and resolve potential issues early on.
What types of support does First Solutions offer?
We offer 1st and 2nd level support around the clock to ensure that all problems are resolved quickly, effectively, and with minimal downtime.
for the
next
Step?
Contact us for a free initial consultation and let’s discuss your customized managed service solution.